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Category Archives: Services
Fastest Way to Board a Plane
I have made this post since there is material about this in the book. How an airplane is boarded is an interesting problem. Note that the article indicates that board the plane randomly is actually a pretty good way. This … Continue reading
Factoryless Goods Producers–Should They Be Categorized As Manufacturers?
Discussion Questions: Read the article carefully. What’s the difference between a manufacturing and service company? Well, what do you think? Should a company that designs a product, potentially buys the materials, and sells the product, but does not actually make … Continue reading
How McDonald’s New Ordering System Works
WSJ – April 10, 2013, 4:57 PM ET Your McDonald’s Ordering Ritual Is About to Change Bloomberg By Julie Jargon Ordering burgers and fries is becoming more orderly at McDonald’s restaurants. The chain is in the midst of rolling out … Continue reading
Posted in Process Improvement, Services
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McDonald’s works on delivering better service
WSJ – April 10, 2013, 7:30 p.m. ET McDonald’s Tackles Repair of ‘Broken’ Service By JULIE JARGON McDonald’s Corp., MCD +0.35%battling back from recent earnings disappointments, is putting unusual emphasis on a longtime challenge: getting its far-flung workforce to provide … Continue reading
Posted in Process Improvement, Services
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Tablet Computers Replace Workers in a Small Business!
WSJ – Updated March 27, 2013, 7:06 p.m. ET Can the Tablet Please Take Your Order Now? As Wages Rise, Employers Consider Replacing Workers With Technology; Burger-Flipping Robot May Be on Horizon By SARAH E. NEEDLEMAN and ANGUS LOTEN Carla … Continue reading
Posted in Cost, Human Resources, Labor Productivity, Services
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How much does it cost to run an airline?
WSJ – Updated June 6, 2012, 10:23 p.m. ET How Airlines Spend Your Airfare By SCOTT MCCARTNEY On an airplane carrying 100 passengers, how many customers does it take, on average, to cover the cost of the flight? The Middle … Continue reading
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