Category Archives: Services

COVID-19 -Move Toward Home Delivery of Groceries

Grocers are embracing home delivery under the coronavirus crisis, but they’re hardly loving it. Many supermarkets that have scaled up delivery services to meet demand from homebound consumers still haven’t figured out how to get it done profitably, the WSJ’s … Continue reading

Posted in Logistics, Marketing, Services, Supply Chain Strategy | Leave a comment

Fastest Way to Board a Plane

I have made this post since there is material about this in the book. How an airplane is boarded is an interesting problem. Note that the article indicates that board the plane randomly is actually a pretty good way. This … Continue reading

Posted in Cycle Time Reduction - Lean, Process Improvement, Product Design, Services | Leave a comment

Factoryless Goods Producers–Should They Be Categorized As Manufacturers?

Discussion Questions: Read the article carefully.  What’s the difference between a manufacturing and service company? Well, what do you think?  Should a company that designs a product, potentially buys the materials, and sells the product, but does not actually make … Continue reading

Posted in Manufacturing, Outsourcing, Services | Tagged | Leave a comment

How McDonald’s New Ordering System Works

WSJ – April 10, 2013, 4:57 PM ET Your McDonald’s Ordering Ritual Is About to Change Bloomberg By Julie Jargon Ordering burgers and fries is becoming more orderly at McDonald’s restaurants. The chain is in the midst of rolling out … Continue reading

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McDonald’s works on delivering better service

WSJ – April 10, 2013, 7:30 p.m. ET McDonald’s Tackles Repair of ‘Broken’ Service By JULIE JARGON McDonald’s Corp., MCD +0.35%battling back from recent earnings disappointments, is putting unusual emphasis on a longtime challenge: getting its far-flung workforce to provide … Continue reading

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Tablet Computers Replace Workers in a Small Business!

WSJ – Updated March 27, 2013, 7:06 p.m. ET Can the Tablet Please Take Your Order Now? As Wages Rise, Employers Consider Replacing Workers With Technology; Burger-Flipping Robot May Be on Horizon By SARAH E. NEEDLEMAN and ANGUS LOTEN Carla … Continue reading

Posted in Cost, Human Resources, Labor Productivity, Services | Leave a comment

How much does it cost to run an airline?

WSJ – Updated June 6, 2012, 10:23 p.m. ET How Airlines Spend Your Airfare By SCOTT MCCARTNEY On an airplane carrying 100 passengers, how many customers does it take, on average, to cover the cost of the flight? The Middle … Continue reading

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